Shipping policy
Lowkey Style ships orders from Spain to the destinations available during checkout.
By placing an order through our store, you agree to the shipping terms set out below.
Order Processing
Orders are usually prepared and dispatched within 2–4 business days after payment has been successfully confirmed.
Processing times may be longer during:
- New magazine launches.
- Restocks.
- Periods of high demand.
- Public holidays.
- Exceptional postal or operational circumstances.
Orders are generally processed in the order in which they are received.
Processing time refers to the time required to prepare an order before it is handed over to the postal or delivery service. It does not include the delivery transit time.
Shipping Costs
Shipping costs are calculated and displayed during checkout before the order is confirmed.
The cost may vary depending on:
- Destination country.
- Weight of the order.
- Shipping method selected.
- Whether tracking is included.
The shipping price shown during checkout is the amount charged for the selected shipping method unless otherwise stated.
Shipping Methods
Depending on the destination, we may offer different shipping options, including:
- Standard / Economy Shipping
- Tracked Shipping
Available options will be shown during checkout.
Standard / Economy Shipping
Standard or economy shipping may not include end-to-end tracking.
Where tracking is not included, Lowkey Style may not be able to provide real-time information regarding the location of the shipment once it has been accepted by the postal operator.
Delivery times for economy services may also be longer than for tracked or priority services.
Tracked Shipping
Where tracked shipping is selected and tracking information is provided by the postal operator, the tracking details will be sent to the customer when available.
Tracking information may take some time to become active after the parcel has been accepted by the postal operator.
Estimated Delivery Times
Delivery times shown or communicated by Lowkey Style are estimates only and are not guaranteed delivery dates.
Actual delivery times may vary depending on:
- Destination.
- Postal operator.
- Customs procedures.
- Local delivery networks.
- Public holidays.
- Weather conditions.
- Security checks.
- Peak shipping periods.
- Other circumstances outside our reasonable control.
International shipments may take longer than domestic shipments.
Shipping to the United States
Shipments to the United States are subject to specific postal, customs and operational requirements.
Certain economy shipping methods available for shipments from Spain to the United States may be subject to operational limits on the number of shipments that can be accepted or processed on a particular day.
As a result, during periods of high demand, some economy orders to the United States may require additional processing days before they are handed over to the postal operator.
Orders are processed in the order in which they are received.
Once the shipment has been accepted by the postal operator, transit time may depend on:
- The postal service used.
- United States customs procedures.
- Local postal processing.
- The delivery service operating in the destination area.
Where a faster or tracked shipping option is available, customers may select it during checkout.
Customers who need their order urgently are encouraged to choose a tracked shipping method where available.
Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.
Unless expressly stated otherwise during checkout, these charges are not included in the purchase price or shipping cost and are the responsibility of the recipient.
Lowkey Style does not control customs charges or the time required for customs clearance.
Customs procedures may delay delivery.
Customers are responsible for ensuring that the products ordered can legally be imported into their country.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please check your shipping information carefully before completing your purchase.
If you notice an error in your address, contact us as soon as possible at:
We will try to correct the address if the order has not yet been dispatched, but we cannot guarantee that changes will be possible once the shipping process has started.
Incorrect or Incomplete Addresses
If a shipment cannot be delivered because the customer provided an incorrect or incomplete address, it may be returned to Lowkey Style.
If the order is returned to us, we will contact the customer to discuss the available options.
Where legally permitted, if the delivery failure was caused by an incorrect or incomplete address provided by the customer, the customer may be required to pay the additional shipping cost before the order is sent again.
Original shipping charges may not be refundable where the postal service has already been provided.
Returned or Unclaimed Shipments
A parcel may be returned to us because:
- The address was incorrect or incomplete.
- The recipient did not collect the shipment.
- Delivery was refused.
- The postal operator was unable to complete delivery.
- Customs requirements were not completed by the recipient.
If a shipment is returned to us, please contact us so that we can review the circumstances.
Depending on the reason for the return, we may offer:
- Reshipment.
- Refund of the product price where appropriate.
- Another reasonable solution.
Additional shipping costs may apply where the return was not caused by an error on the part of Lowkey Style.
Delayed Shipments
International deliveries may occasionally take longer than expected due to postal processing, customs procedures, local delivery networks or other circumstances outside our reasonable control.
If your order has not arrived within the expected timeframe, please contact us at hello@lowkeystyleshop.com and include your order number.
We will review the available shipping information and the circumstances of the shipment and, where appropriate, provide a suitable solution in accordance with applicable consumer law.
Lost Shipments
If there is reason to believe that an order has been lost during transport, please contact us.
We will review the circumstances, including:
- Shipping method.
- Tracking information, where available.
- Destination.
- Time elapsed since dispatch.
- Information provided by the postal operator.
Where appropriate and in accordance with applicable consumer law, we will provide a suitable solution.
Damaged Products
If your order arrives damaged, please contact us as soon as possible at:
Please include:
- Your order number.
- Clear photographs of the product.
- Photographs of the outer packaging.
- A photograph of the shipping label.
Please keep the product and original packaging until the issue has been reviewed.
Claims involving damaged, defective or incorrect products are handled in accordance with our Returns and Refunds Policy.
Multiple-Item Orders
Where an order contains more than one product, items will normally be shipped together.
In some circumstances, an order may be divided into more than one shipment.
If this occurs, the customer will not normally be charged additional shipping costs unless otherwise agreed.
Delivery to Third Parties
If you place an order to be delivered to another person, you are responsible for ensuring that the recipient information and delivery address are correct.
The person receiving the parcel may be required to comply with local delivery or customs requirements.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect:
- Changes to shipping services.
- Postal regulations.
- Customs requirements.
- Carrier conditions.
- Changes to our business operations.
The version applicable to an order will normally be the version in force when the order was placed.
The latest version will always be available on our website.
Contact
For questions about shipping or an existing order, please contact:
Lowkey Style
Email: hello@lowkeystyleshop.com
Address: C/ As Teixugueiras, 36212 Vigo, Pontevedra, Spain